Terms and conditions
RIGHT OF WITHDRAWAL: In accordance with article L. 221-28 paragraph 12 of the French Consumer Code, we remind you that you do not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code (since these are contracts for the provision of accommodation services that must be provided on a specific date or period).
Without prejudice to the foregoing provisions and depending on the reservation methods selected by the Customer, a cancellation option for the various commercial rates available may be provided. In this case, please refer to the provisions of the cancellation policies per offer indicated in the order process under the heading "Rate Codes".
GUARANTEE/DEPOSIT: All reservations must be guaranteed to one of the following major credit cards: American Express, Master or Visa cards.
NO-SHOW/CANCELLATION: Cancellation policy varies according to the different commercial rate offers and is indicated in the order process under the heading "Rate Codes". In case of no-show or cancellation after the time limit indicated in the different commercial rate offers, one night will be charged by the hotel as a late cancellation fee.
ADVANCE PURCHASE/NON-REFUNDABLE RATES - Rules & Restrictions: Payments for bookings at Advance Purchase/Non-Refundable rates are not refundable and bookings may not be modified.
ADVANCE PURCHASE/NON REFUNDABLE RATE: Full payment in advance required. Your credit card will be charged immediately for entire stay. Policies regarding changes to Advance Purchase/Non Refundable reservations may vary. Reservations made through certain third party websites and travel agents may not be eligible for changes or refunds. No refunds for changes, cancellation or non-arrival on check-in date. Charges cannot be applied to other stays, services or merchandise. No prices or hotel availability are guaranteed until full payment is received. Even after full payment has been received, we reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with the payment for this reservation. Early departure/cancellation: If you depart early or you cancel or fail to honour this reservation for any reason, you will not receive any credit or refund. Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and the existing rate shall not always apply. Other restrictions: This rate is not combinable with any other offers and promotions and is not available to groups (more than 5 rooms). This rate is non-commissionable. If you fail to arrive at the hotel on the scheduled arrival date, your reservation will be cancelled and you will not receive any refund or credit.
Check-in 3 PM Check-out 12 AM Breakfast from 7 AM to 11 AM
CONTACT/ PERSONAL DATA: The telephone number collected in the form "Contact and access" and "Contact and payment details" will not be used in a commercial approach. Indeed, the information collected on these forms regarding you are the subject of a treatment intended exclusively for the treatment of your request. The duration of conservation of the data is of 3 years. You have a right of access, rectification, portability, deletion of these or a limitation of treatment. You can be opposed to the processing of your data and have the right to withdraw your consent at any time by contacting us directly. You have the right to lodge a complaint with a supervisory authority if you consider that this processing of personal data does not comply with the legal requirements in force.
Without prejudice to the foregoing provisions, we remind you that you have the right to register on the list of opposition to telephone solicitation. If you wish to exercise this right, please contact the department in charge of personal data of the Machefert group directly by e-mail at firstname.lastname@example.org or by writing to the following address: Société Les Hôtels de Paris, 20 avenue Jules Janin – 75116 Paris - France.
You can contact the Tourism and Travel Ombudsman - BP 80303 - 75823 Paris Cedex 17
The terms and conditions of recourse to the Ombudsman and his contact details are available by clicking on the following link: Modalités de saisine et coordonnées du Médiateur Tourisme et Voyage and his contact details can be found in the Reservations tab of the "help and assistance" section, or on the website www.mtv.travel.